PrideSTAR EMS Emergency and Non-Emergency Medical Transportation

Pridestar EMS is the Merrimack Valley and Southern New Hampshire's premier medical transportation company. We are a full service company providing Chair Car Services, Basic and Advanced Life Support Ambulances, Specialty Care Transport, as well as special event EMS details.

Pridestar EMS is locally owned and operated. We combine the latest advances in patient transportation and medical care with the tried and true traditions of compassion, service, and integrity that have been the hallmark of the medical profession since its earliest days. We provide a high level of care using an experienced and dedicated staff and the latest in technology. We provide these services at competitive rates.

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Lowell, MA - 978-441-0911
Lawrence, MA - 978-685-0911
Haverhill, MA - 978-521-0911 (served from our Lawrence office)
Nashua, NH - 603 218-0911

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January 2020
Donation Match Bonanza
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November 2019
Helping Hands Project
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November 2019
Turkey Giveaway
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November 2019
City of Lights Parade
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September 2019
Touch a Truck
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August 2019
Joe Shanley's Retirement
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June 2019
Radiation Drill
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more news...

I thought you would want to know about the extraordinary kindness, thoughtfulness, professionalism, and knowledge of one of your employees, Elizabeth Aybar. Last Tuesday, July 2nd, I arrived to my appointment with cardiologist, feeling extremely out of breath, faint, dizzy, nauseous, and extremely thirsty. Initially going to the wrong office in the building, and was then taken to the correct office in a wheelchair. I indicated repeatedly to the receptionist how I was feeling and that I needed some water. I was ignored. At that point, Elizabeth, who was in the waiting room with the person she brought in, jumped out of her chair, found the water fountain and brought me a big cup of water. She did this repeatedly as we all waited for our appointments and she sat with me to calm me down. I honestly thought I was having a heart attack, although with her kind and thoughtful reassurance, I realized I was just terribly dehydrated. During our conversation, she mentioned that this was the second day in her new job with PrideStar. As a human resources executive with over 40 years of experience, I have interviewed and hired hundreds of employees, from entry-level to senior executives, including CEOs. I thoroughly understand how vital high employee engagement is for any organization to be successful. I hope you appreciate Elizabeth's unique and special qualities as an employee and that you will recognize her for how she exhibited these with me last week. - ML

It's always nice to get notes of appreciation from families that receive assistance from TeamWalk funds. It is especially nice when they are complimentary of one of our partners. One letter, from Heather, in Westford, raved about her family's experience with Pridestar EMS. Heather's father is a wheelchair-bound double amputee who required six weeks of radiation at the Cancer Center. When he received the diagnosis, the family was preparing to coordinate various family members and friends to help get him to and from treatment. When Heather learned that Pridestar could transfer him and they wouldn't have to get him in and out of a car twice a day it was a blessing. It helped save a lot of time, effort and his strength. It really put the family at ease knowing he was in such good hands when they were not able to accompany him. According to Heather, every driver was on time, friendly, and completely professional so her father quickly felt good about going alone as he got to know and strike up a rapport with them. Transportation is one of the biggest ways that TeamWalk funds helps people undergoing cancer treatments and their families. It helps to relieve stress at a time that is already very stressful. With the support of TeamWalk, patients can better cope, families can relax and healing can continue.

My Dad is 83 years old and doesn't get around very well if at all. He was just transferred home via your ambulance company from a North Billerica Nursing Home. We wanted to let you know how wonderful your staff was. My Dad is an old ball player and is a big guy and not easy to move. Two of the nicest people on your staff got him onto the ambulance at the nursing home but when we got to the house there are seven steps to go up before the door. They called two more gentlemen who I guess came all the way from Andover to help. I think 3 out of the 4 were Marines, and so is my Dad. They treated him with the respect and dignity he deserves. I wish I had their names so I could thank them properly. We just wanted to thank you and your staff.
- DD

I just wanted to thank you and all your drivers for the program you offer to transport cancer patients to Lowell General's Cancer Center. My father finished six weeks of radiation at LGH recently. If it weren't for this program, I don't know what we would have done. When we got the news of his diagnosis, we were prepared to marshal various family members and friends to help do the driving, and it's a lot of stress and juggling on everyone's part to take the time to do this. We were concerned about winter weather, traffic, absence from work, etc. and knew that it's not like he can just be late or miss an appointment. Having PRIDEStar to drive him was a godsend to us. Every driver we had (and we saw many of them in six weeks) was on time, friendly, and completely professional. It really put our minds at ease to have my elderly father in such good hands, especially when one of us was not able to accompany him. My father quickly felt very good about going alone, and he got to know many of the drivers and strike up a rapport. My father uses a wheelchair so not having to transfer into a car twice a day, while undergoing radiation and chemo simultaneously, saved him a lot of time, effort, and strength. I think he also appreciated having a little bit of independence. We really appreciate the help of everyone at PRIDEStar for offering this vital program, and for all that you do on a daily basis.
- HM

Good morning Mr Daly.
I am an employee at New England Pediatrics and I just wanted to take the time to tell you I had the pleasure of meeting your EMT's Mary and Bryan. We went on what is normally a difficult appointment this morning. Not only did it go exceptionally well, they were extremely professional but also made it fun at the same time. I just wanted to take the time to tell you that you have some great employees that provide amazing patient care that really value and love their job.

Dear Tony:
I am writing to thank your EMT staff for an amazing job they did helping us out in an urgent situation. One day the elevator broke down in an apt complex and we needed a disabled pt carried down a flight of stairs via stretch. SHe needed to get out for dialysis and the elevator in her building was broken. Two of your staff EMT's Mary and Amanda offered to help. They were able to get permission from your dispatch to help us out in our emergency situation. I want to personally thank Mary, Amanda and all the staff at Pride Star that helped in assisting our patient that day. Your promptness in helping out and great team work make you an amazing group of health care professionals, who are truely there to serve the needs of the community. Please share this thank you with all your staff.
With heartfelt appreciation,
Diane Therriault

“Every day I open my email and I am at a loss for words. I feel so lucky to be hired by such a great company. I know it has only been three months since I was hired but so far we have received free lunch, an email asking if we would like a turkey for Thanksgiving and to top it off, today I look at my paycheck and there is birthday bonus of $100.00. My family and I thank Pridestar for their kindness. These types of things make me take so much pride in my work for Pridestar. Once again thank you very much.”

Pridestar EMS Employee Dave G.

“Just want to thank you for helping with my mothers transportation last week! Your EMT's were absolutely fantastic and made my mom feel so at ease! You should be very proud of the way they present themselves. A difficult day was made a little less stressful because of Pridestar.”

Steve K.

"Pridestar has assisted the Dracut House of Pizza-Manolis Family Foundation Project Helping Hands for the past few years. Project Helping Hands provides Thanksgiving meals to over 1500 less fortunate families in the Greater Lowell area.

Pridestar's generous donation of their vehicles to transport the deliveries as well as their employees to assist us during the day has helped us significantly. Without their involvement delivering the meals would be more difficult to achieve. For their efforts we selected Pridestar as the 2010 Corporate Sponsor of the Year. It is partnerships like these that benefit the overall community.

Voula Manolis, President
Manolis Family Foundation Inc."

"After three years of being transported to and from many doctor's appointments, hospital emergencies, and three times weekly to kidney dialysis, my husband Fred Boudries passed away on May 9, 2009. I can't say enough about how the EMT's and the wheel chair van drivers at PrideSTAR EMS became like family to us.

Each and everyone of them are the most courteous and compassionate men and women whom I entrusted the care of my husband too. I have the highest respect for Dave Daly and Matt Libby and will always keep them in my prayers for the care they gave my husband and the peace of mind they gave me."

Pauline Boudries
Dracut, MA

"PrideStar has provided our clients with the highest caliber of transportation to and from our Adult Day Health Center and in emergency situations to the hospital. Their drivers are not only reliable and courteous, but they are also very caring towards our clients (many of whom suffer from dementia) they are always aware of their safety.

I would recommend PrideStar for any medical or emergency transportation needs."

Maria Maskalik, R.N, B.S.N.
Program Director
The Community Family
Adult Day Health Center

"I am writing to highly recommend the ambulance and chair van services of Pride Star Ambulance of Lowell, Massachusetts. As a dialysis social worker I make frequent referrals to ambulance companies for transportation of my dialysis patients. I have found them to be extremely professional in every aspect of my interactions with them, from the intake process to the actual delivery of services. Their first and foremost concern is the patient's needs. It has been my experience that the drivers always arrive promptly for the patient and always treat them with respect and dignity. With their services on board at our dialysis unit we can truly work in collaboration as a team to effectively meet the patient's needs."

Diane Therriault MSW, LICSW Renal Social Worker

"It is our pleasure to have worked collaboratively and effectively with PrideStar for the past couple of years.

PrideStar has conducted several programs for our staff, which have all been wonderful and well received. We have found all PrideStar staff to be courteous, responsive and professional. They have also exceeded our expectations as a reliable, safe and responsive means of transportation for our residents. In fact, they have often gone above and beyond to accommodate our needs.

I would recommend PrideStar EMS without qualification as an excellent choice for rendering its services to your organizations."

Michael Slauter, LSW - Director, Marguerite's House Assisted Living

Our loved one was needing transportation from the hospital to a local nursing home. We were both nervous because we knew how upset my grandmother is that she has to go into the nursing home for a few days. Well in walk Juan and Liz. These two EMTs from PrideStar approach us with friendly faces and open arms. They instantly put a huge smile on my grandmother�s face, one we haven�t seen in a few days! My grandmother speaks only Portuguese and Juan spoke to her in Spanish slowly so she would understand what was going on which put her instantly at ease. You must be doing some thing right because both Juan and Liz very much enjoy working for Pridestar it was clear in everything they did for me and my grandmother that day!

Laurie N.

Pridestar EMS has been providing our transportation needs for close to 4 years and I can say without reservation that they excel in every category. In addition, on many occasions, they have gone above and beyond by accommodating transportation for complex situations. The word �no?is not in their vernacular and they understand that taking care of the patient is just as important as taking care of the customer. I believe Pridestar is a model EMS organization which provides exceptional service to those who they serve.

Allan Adler
Director Business Development
One Call Medical Transports

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